Join to apply for the Customer Service Representative role at InsideOut Join to apply for the Customer Service Representative role at InsideOut Get AI-powered advice on this job and more exclusive features. ** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED: https://www.loom.com/share/345... C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT. " PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH" Job Description: We are a virtual receptionist company based in the United States looking for skilled and professional Virtual Receptionists to effectively handle inbound calls, answer inquiries, and book appointments for our clients in the home services industry. Our clients include cleaning companies, electricians, plumbers, landscapers, and more. As a Virtual Receptionist, you will represent our clients as if you were part of their in-office team. You will greet callers warmly, answer questions based on our client’s guidelines, and schedule appointments using their CRM or scheduling platforms. Training will be provided to ensure you can confidently and accurately handle customer inquiries. During calls, you will take detailed call summary notes, capturing the customer’s contact information, reason for inquiry, and any other relevant details. After each call, you will promptly send these summaries to our clients, ensuring accuracy and professionalism. Key Responsibilities: Answer inbound calls with professionalism and a friendly tone. Follow client-provided scripts and standard greetings. Provide accurate responses to customer inquiries. Schedule appointments using client CRMs and scheduling platforms. Take detailed call summary notes while on the call. Send accurate and well-written call summaries to clients immediately after calls. Ensure all call details are recorded without typos or missing information. Communicate with clients as needed to confirm instructions and receive feedback. Qualifications & Requirements: Internet speed of at least 40 Mbps . Computer with Intel i3 processor or higher, 8GB RAM . Backup power source. Backup internet connection. Working Qualifications: Previous BPO or customer service experience is preferred. Ability to multitask by managing calls, taking notes, and sending follow-ups. Strong written and verbal communication skills . Excellent attention to detail to ensure accurate call summaries. Confident in communicating directly with clients when necessary. Experience working remotely is preferred but not required. Willingness to undergo training and learn client-specific protocols. Motivated, hardworking, and eager to contribute to the team. Working hours: 5 days per week, 9 hours per day, 1 hour for lunch and two,15-minute breaks. Time Zone: Pacific Standard Time (Los Angeles). Paid time off is offered after completing 3 months of employment. Work Schedule & Shift Assignment Our business operates 7 days a week, and we offer multiple shift schedules to meet client demands. Available shifts include (all time in PST): 5:00 AM – 2:00 PM 7:00 AM – 4:00 PM 8:00 AM – 5:00 PM 11:00 AM – 8:00 PM Rate: $800.00 / month Rest Day/Days Off: Vary depending on client need Weekend offs (Saturday and Sunday) Important: We onboard new team members proactively to ensure readiness for fluctuating client needs. As such, final shift assignments are determined after the 2-week training period, based on actual call volume and coverage requirements. While we do our best to consider preferences, flexibility is essential. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Health Care Provider Industries Hospitals and Health Care Referrals increase your chances of interviewing at InsideOut by 2x Get notified about new Customer Service Representative jobs in Colombia . Customer Service Agent (Bogota, Colombia Remote) Bogota, D.C., Capital District, Colombia 3 days ago Colombia $20,000.00-$35,000.00 2 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Junior Customer Support Specialist (Remote) | 100% Remote SaaS Support position with growth opportunity Bogota, D.C., Capital District, Colombia 1 month ago Customer Service Representative (Remote) Junior Customer Support Specialist (Remote) | 100% Remote SaaS Support position with growth opportunity Customer Service Representative (Remote) Helpdesk & Customer Support Operations Agent Customer Service Representative (Colombia) Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 week ago Customer Service Representative (Ecommerce/AI-Enabled) Bogota, D.C., Capital District, Colombia 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr