Job Title: Service Manager - Spain Responsibilities: - Maintain high standards of service quality and process compliance by monitoring business execution and identifying areas for improvement. - Identify and report service quality issues, major product quality issues, and other anomalies to ensure prompt resolution. - Collect system issues, propose process optimization suggestions, and supervise the implementation of optimization to improve efficiency. - Coordinate service resources, identify unauthorized use, and allocate resources across departments to meet business needs. - Budget department construction, coordinate recruitment, training, and personnel selection to build a high-performing team. - Perform other key tasks assigned by headquarters and superiors as required. Requirements: - Degree in Business Administration, Engineering Machinery, Mechanical Manufacturing, English, National Trade, or related field. - Rich experience in after-sales service in the construction machinery industry, with expertise in service supervision systems. - Minimum 5 years of experience in after-sales service industry and service team management (Service Director), or 3 years of experience in after-sales service industry and service team management (Service Manager). - Fluent in native language and English or Chinese, with strong listening, speaking, reading, and writing skills. - Proficient in Microsoft software such as Word, Excel, PowerPoint. - Familiarity with corporate culture of ZOOMLION, strong communication and organizational skills, management abilities, logical thinking, data analysis, and report writing skills, with a high sense of responsibility.