2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Now AnalyticsLeaving an impact in people | HR | Recruitment | Talent Development | Culture | Leadership | Employee relations | BA We're Hiring: Experienced Intake Specialist for U.S. Law Firm – Advanced English (B2+/C1)Are you fluent in English and experienced in customer service, call centers, or client support roles? Ready to take your skills to the next level working with a U.S.-based law firm?We're looking for an Intake Specialist to join our team in Cali, Colombia. You'll be the first point of contact for potential clients, helping them feel heard, supported, and guided—right from the start. Location: On-site – South Cali, Colombia Schedule: Full-time (2 days off per week) Contract: Indefinite term Includes: Competitive salary + Paid Training + Monthly Bonuses Your Main Responsibilities:Respond to inbound calls from potential clients. - Possibility to move to chats and emails after training.Ask the right questions to gather important case information and assess eligibility.Provide empathetic and professional support at all times.Ensure accurate data entry into our case management system.Collaborate with legal teams for a smooth client onboarding process.Follow up with leads to move them through the next steps. Who We're Looking For: English fluency (B2+ or C1) – both spoken and written At least 6 months of experience in customer service, sales support. Strong communication, active listening, and problem-solving skills Ability to multitask and stay detail-oriented under pressure A kind, patient, and professional approach—especially when dealing with sensitive topics Why You'll Love Working With Us:A stable job with an indefinite-term contractCompetitive pay and performance-based bonusesA positive team culture where your voice mattersThe chance to make a real difference in people's lives Ready to join us?Send your CV to ****** levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Now Analytics by 2xCustomer Service Representative - The GardenCali The Arena | Bilingual Customer Service RepresentativeWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr