Job Responsibilities - Contact customers to determine reason for payment delinquency and negotiate payment commitment - Confirm and/or negotiate payment arrangements; research any discrepancies - Evaluate accounts to find a win/win solution to avoid repossession loss. - Document all accounts accurately, clearly and concisely noting reason for hardship and potential repossession loss. **Qualifications**: - B2+ - C1 in English - Full time availability - Prior experience in financial services or similar industry preferred. - Associate's degree or Bachelor's degree in business. - Ideal agent will have debt collection experience with strong communication, negotiation, and sales skills. The ability to problem solve, analyze the situation and sell the resolution to the customer. - Excellent listening, oral - written communication skills, attention to detail, persuasive negotiation skills, basic typing/data entry skills, strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, and ability to multitask - Highly motivated with a drive to succeed, be customer service orientated, and have the ability to problem solve while staying focused in high volume environment. - Detailed orientated to explain contract and balance details and open disputes as needed. - Collector should be highly motivated and driven to succeed while possessing customer service soft skills. About the job - 100% on-site vacancy (Cll 67 #7 Caracol radio building) - Indefinite term contract directly with the company - Schedule Monday to Friday from 10 AM - 6 PM - 3 weeks of training - Basic salary 2.600.000 + commission 200 COP + hiring bonuses (400.000 COP 1st at the end of training, 2nd and 3rd months of production) + permanence bonuses (from first 6 months to first 3 years) Tipo de puesto: Tiempo completo, Indefinido Salario: $2.600.000 al mes Idioma: - inglés (Obligatorio)