Shape Remote Systems That Power Real-World Home Repairs Our client, Legacy Restoration, is a nationally recognized force in storm damage restoration and exterior home remodeling . Since 2011, they’ve helped over 50,000 homeowners rebuild better—offering top-tier roofing, siding, windows, gutters, and storm repair. Certified by Owens Corning and GAF, their craftsmanship turns chaos into curb appeal. What sets them apart? Award-winning service, premium materials, and a culture built on pride, precision, and performance. With our client, you don’t just restore homes—you build a future worth working for. What You’ll Do in This Role Be part of our client’s team as a Five9 Systems Administrator , where you’ll take charge of the dialing platform, manage performance analytics, and build smart campaigns—all while supporting top-tier sales and call center performance. You’ll bring data, systems, and people together to drive results. Your Work Setup at a Glance Employment Type: Indefinite term contract Shift: Monday to Friday, 8 AM to 5 PM US CST Work Setup: Permanent work from home How You’ll Make an Impact Administer the Five9 dialing platform and ensure optimal performance Create and manage inbound and outbound dialing campaigns Build and maintain dialing lists and contact strategies Monitor system metrics such as dropped calls and abandonment rates Respond to user-reported issues via the ticketing system Troubleshoot problems with Call Center Agents and Supervisors Expand automation and integrations within the calling platform Manage third-party integrations, including Salesforce and lead management systems Communicate daily with management and business users to implement strategies Generate customized reports and configure automated report scheduling Design and manage dashboards in Excel for performance tracking Use workforce management tools to forecast staffing needs per shift Perform other related duties as assigned Requirements What You Bring to the Team Proven experience managing Five9 dialer software, IVR/VRU, and ACD functionality in a 75+ seat call center At least 3 to 5 years of experience administering telephony systems in a call center environment Bachelor's degree or equivalent in a technical field (preferred) Strong understanding of system integrations Proficiency in building customized reports and creating dashboards in Excel Basic coding skills (preferred) Experience using workforce management tools to forecast shift headcount Ability to adapt in a fast-paced environment and manage shifting priorities Detail-oriented, analytical, self-motivated, and confident handling complex concepts Benefits Why You’ll Want to Work Here 5 days work week Weekends off Work from home arrangement 20 vacation days in total Prepaid medicine Fully-customized Emapta laptop and peripherals Direct exposure to our clients Career growth opportunities Diverse and supportive work environment Prime Office Locations - Bogotá and Medellin Unlimited upskilling through Emapta Academy courses (Want to know more? Visit ) Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. #EmaptaEra