2 days ago Be among the first 25 applicants Direct message the job poster from Softtek At Softtek Colombia , we are hiring the best talent to be part of our team. If you have at least +3 years of experience in this role, it's your time! Proficient CMDB Process Analyst Requirements Experience as a ServiceNow CMDB Process Analyst, with a strong understanding of CMDB lifecycle management. Hands-on experience with ServiceNow Discovery, Asset Management, and Configuration Management processes. Knowledge of ITIL frameworks and best practices for configuration management. Strong analytical skills to evaluate data accuracy and drive CMDB improvements. ServiceNow certifications (CIS-CMDB, ITIL) are a plus. Responsibilities: Manage and optimize ServiceNow CMDB processes, ensuring data integrity and alignment with business objectives. Oversee CMDB discovery, data ingestion, and reconciliation to maintain an accurate configuration management database. Analyze and enhance CMDB lifecycle processes, from data onboarding to retirement. Identify opportunities for process improvements and automation to optimize CMDB efficiency. Collaborate with IT teams to ensure seamless integration of assets and configuration items. Develop and maintain documentation, policies, and best practices for CMDB governance. Required Languages English Advanced 80-95%. Location Hybrid, Colombia. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Softtek by 2x Sign in to set job alerts for “Process Analyst” roles. Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 4 weeks ago Senior Business Analyst - Insurance (Fully Remote) Bogota, D.C., Capital District, Colombia 12 hours ago Bogota, D.C., Capital District, Colombia 1 day ago Assoc Business Process Analyst (Administrative Assistant) Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 1 week ago Business Analyst - Regulatory Reporting - TWE42205 Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 3 days ago Intermediate/Senior Business Analyst - OP01817 Bogota, D.C., Capital District, Colombia 4 days ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 month ago Process Analyst, Trade Spend, Trade Investment and Finance Bogota, D.C., Capital District, Colombia 3 days ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 3 hours ago Business Analyst (PMO) (English/Spanish) Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr