Direct message the job poster from Connext We Are Hiring: Healthcare Customer Service Specialist Join here as a Healthcare Customer Service Specialist and play a key role in providing exceptional service to our patients, you'll be responsible for greeting, assisting, and managing appointments for patients, while maintaining patient records and handling inquiries efficiently. Key Responsibilities: Patient Interaction: Greet and assist patients and visitors, either in person or over the phone, answering inquiries or referring them to the appropriate department. Appointment Scheduling: Optimize patient satisfaction by scheduling appointments, maintaining provider time management, and ensuring the efficient use of treatment rooms. Patient Comfort: Address patient concerns and anxieties, answer questions, and maintain a welcoming and professional reception/call center area. Record Management: Keep patient records organized and up to date, ensuring quick access to treatment information and patient accounts. Financial Management: Maintain patient accounts by collecting and updating financial information, processing charges, and ensuring third-party claims are managed efficiently. Confidentiality: Protect patient confidentiality by adhering to HIPAA compliance standards. Additional Duties: Manage E-fax, incoming post-operations documents, medical charts, and outbound referrals. Follow up on the status of referrals, ensuring that patients return for post-referral care. Additional Responsibilities Include: Filing and organizing medical records and patient charts, maintaining proper documentation. Handling medical record release requests and following up with doctors for signatures. Coordinating with the Clinical Director to ensure timely dictation and referral letters are sent to referring doctors. Posting phone payments to patient accounts. Required Qualifications: Communication Skills: Clear and effective written and verbal communication, with the ability to engage with individuals at all organizational levels, including executive leadership. Customer Service: Strong customer service orientation, ensuring patient satisfaction and retention. Microsoft Office Proficiency: Comfortable using the Microsoft Office suite for task management and documentation. Basic Computer Skills: Competent in basic computer operations to ensure smooth task execution. Why Join Us? Work in a supportive and dynamic team environment. Help improve patient care and experience. Be part of a well-established and growing healthcare provider. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Customer Service and Health Care Provider Industries Health and Human Services Referrals increase your chances of interviewing at Connext by 2x Get notified about new Customer Service Specialist jobs in Colombia . Customer Service Agent (Bogota, Colombia Remote) Bogota, D.C., Capital District, Colombia 2 weeks ago Customer Service Associate English Virtual Work From home 40 Hrs Seasonal Bogota, D.C., Capital District, Colombia 1 day ago Customer Service Assistant (Fully Remote) Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Customer Service Representative (Remote) Customer Service Representative (Remote) Bogota, D.C., Capital District, Colombia 4 days ago Customer Service Representative – Classic & Muscle Car Parts Bogota, D.C., Capital District, Colombia 2 months ago Customer Care Specialist (Remote from Colombia) Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 month ago Customer Service Representative (Colombia) (Remote) Bogota, D.C., Capital District, Colombia 1 month ago Client Relations Manager (internal employee RVA) Bogota, D.C., Capital District, Colombia 5 days ago Customer Service Representative (Ecommerce/AI-Enabled) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr