At Virtual Emily we are committed to driving excellence, efficiency, and growth across all levels of our organization. We are seeking a highly motivated and experienced Customer Success Manager to lead our day-to-day business operations, streamline processes, and ensure the highest level of performance across teams. - Key Responsibilities Oversee daily business operations to ensure efficiency and effectiveness - Develop and implement operational systems, processes, and best practices - Collaborate with cross-functional teams (HR, Finance, Customer Service, Sales, etc.) to align strategies and goals - Identify opportunities for continuous improvement and cost optimization - Lead, coach, and support operational staff to achieve team performance goals - Analyze data and metrics to evaluate business performance and provide insights to leadership - Ensure compliance with internal policies and external regulations - Manage budgets, forecasts, and operational plans in line with business objectives - Qualifications Bachelor’s degree in Business Administration, Operations Management, or related field (Master’s preferred) - 3+ years of proven experience in operations or business management roles - Strong leadership, organizational, and problem-solving skills - Excellent verbal and written communication abilities - Proficiency with project management tools and operational software (e.g., Asana, Monday.com, ERP/CRM systems) - Data-driven mindset with the ability to generate and act on performance insights - Preferred Qualifications Experience in remote or distributed teams - Experience in ISO 9000 - Familiarity with Lean, Six Sigma, or other process improvement methodologies - English C1 Why Work with us: - A dynamic and supportive work environment - Hybrid Model and work-life balance - Competitive salary and performance-based incentives in USD #J-18808-Ljbffr