Are you a seasoned support guru that everyone goes to when they have difficult problems? Join Command Alkon’s Customer Support team! We take pride in being leaders in supporting advanced construction material industry solutions. Our presence spans globally in Concrete Batching Plants, Rock Quarries, Asphalt Plants, and more. Command Alkon seeks individuals with a strong desire to provide exceptional customer service and grow professionally. Our support team serves as Command Alkon's primary eyes and ears of the customer. The Technical Support Specialist 1 is an entry-level technician within the Support Organization, initially considered a trainee focusing on a specific product line. Using the "Product Training Curriculum," the specialist is trained on product functionality, infrastructure, common support requests, case management, escalation processes, and internal policies. The role progresses from shadowing to supervised and independent work under guidance from experienced specialists. How You’ll Succeed Adhere to the "Product Training Curriculum" schedules and complete courses. Provide Level 1 support with assistance from senior team members for hardware, software, SaaS, and mobile solutions. Own customer issues through resolution, keeping customers informed promptly. Proactively anticipate customer needs by attentive listening and improving customer service skills. Work as a team to meet or exceed Command Alkon's Support SLAs. Update and improve customer-facing knowledge base articles. What You Bring Experience in technical support, taking ownership of customer issues through resolution, with patience for customers with limited technical knowledge. A passion for helping people and businesses solve problems. The ability to empathize with customers and respond creatively and responsively. The ability to work under pressure with a positive attitude. Excellent verbal and written communication skills. Who You Are Plans and Aligns - You prioritize work to meet organizational goals. Action Oriented - You approach new opportunities and challenges with urgency and enthusiasm. Nimble Learning - You learn actively from successes and failures. Situational Adaptability - You adjust your approach to different situations. Communicates Effectively - You convey clear, audience-appropriate messages. All Company Core Competencies Customer Focus: Building strong customer relationships and solutions. Cultivates Innovation: Creating new ways for success. Collaborates: Working with others to meet objectives. Instills Trust: Gaining confidence through honesty and integrity. Self-Development: Seeking growth and challenges through various channels. #J-18808-Ljbffr