Job Summary Prepares, generates, prints, records and mails customer bills for monthly services, using an automated high volume billing system. Ensures that the automated billing system is operated and maintained in a manner that efficiently produces accurate bills. Prepares daily, monthly and other periodic billing summary reports and financial statements. Maintains, monitors and analyzes account records. Job Level Performs routine assignments using existing procedures and practices. Receives instruction, guidance and direction from more senior level roles Justification This position plays a vital role in ensuring accurate, efficient customer invoicing as well as maintaining data integrity related to rates and revenue captured within the corporate databases as part of the Billing Services team within the larger GBS organization. Duties to include: Research and analyze billing related issues; provide daily support to internal and external customers as required based on assigned portfolio of accounts. Analyze billing information to provide recommendations and data to ensure accurate translation of contract and billing information into applicable systems. Work to enforce the company’s standardization objectives while ensuring that there is no revenue impact to the business. Manage specialized billing arrangements and processes that require escalated attention and intervention in order to drive on-time payment. Manage electronic invoicing processes and analyze invoicing files and data. Prepare, maintain and distribute billing reports as required. Maintain consistent, prompt, and accurate service levels to promote a world class customer experience. Miscellaneous billing projects/responsibilities as assigned by management including Continuous Improvement. Provide ideas and leadership to address future requirements within the customer portfolio while striving to uncover opportunities for synergizing collectives efforts across billing and GBS tasks Collective Agreement Details Job Description This position plays a vital role in ensuring accurate, efficient customer invoicing as well as maintaining data integrity related to rates and revenue captured within the corporate databases as part of the Billing Services team within the larger GBS organization. Duties to include: Research and analyze billing related issues; provide daily support to internal and external customers as required based on assigned portfolio of accounts. Analyze billing information to provide recommendations and data to ensure accurate translation of contract and billing information into applicable systems. Work to enforce the company’s standardization objectives while ensuring that there is no revenue impact to the business. Manage specialized billing arrangements and processes that require escalated attention and intervention in order to drive on-time payment. Manage electronic invoicing processes and analyze invoicing files and data. Prepare, maintain and distribute billing reports as required. Maintain consistent, prompt, and accurate service levels to promote a world class customer experience. Miscellaneous billing projects/responsibilities as assigned by management including Continuous Improvement. Provide ideas and leadership to address future requirements within the customer portfolio while striving to uncover opportunities for synergizing collectives efforts across billing and GBS tasks