About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe the best way to enable our people to deliver exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we recognize a familiar face, welcome a new one, and treat everyone we meet with respect. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create lasting impressions. We believe life is richer when we connect with people and the world around us. About the location: Located on Colombia’s Caribbean coast in Cartagena, Four Seasons is revitalizing historic landmark buildings dating back to the 16th century. Experience the charm of the Getsemaní neighborhood, with 131 accommodations, including 27 suites. Enjoy four restaurants and lounges, two ballrooms, a Spa, Fitness Centre, and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural hub. About the Role: Provide personalized assistance to guests, helping with restaurant reservations, event tickets, and local recommendations. Coordinate special services such as transportation, tours, and activities, and handle unique or special requests for celebrations. Offer detailed information about the area and hotel to ensure all guest needs are met efficiently and professionally. Responsibilities: Manage pre-arrival communication and travel planning with incoming guests. Ensure the guest experience begins once the reservations department sends the confirmation. Anticipate guest needs by recommending, booking, and confirming transportation, activities, and dining options in advance. Coordinate and plan special details based on occasions, celebrations, and preferences shared prior to arrival. Gather and record relevant information promptly to ensure all departments can execute seamlessly. Handle all guest interactions with the highest level of hospitality and professionalism, attending to special requests, resolving complaints, and assisting with hotel services, operating hours, key personnel, internal events, and directions. Requirements: Experience in providing personalized tourism experiences and handling guest complaints for at least 6 months. Knowledge of local attractions, services, and culture. Ability to stand and walk constantly during shifts. English proficiency at B2 level; knowledge of a third language is desirable. What We Offer: Competitive salary Excellent training and development opportunities Free accommodation at other Four Seasons hotels and resorts Free laundry service for uniforms Employee meal service Schedule: Full-time #J-18808-Ljbffr