At Softgic, we work with talented individuals who are passionate about what they do, embodying our #Coolture. Join us as a Service Delivery Manager and help make life easier with technology. Compensation: COP 2M - 2.5M/month. Location: Cra. 33 #51-87, Sotomayor, Bucaramanga, Santander, Colombia. Mission of Softgic: We focus on digital and cognitive transformation for our clients, emphasizing quality through principles such as delivering quality products and services, client satisfaction, continuous training, legal compliance, and ongoing improvement of our quality management system. What makes you a strong candidate: Proficiency in CRM, customer loyalty management, product categorization, and recruitment. Conversational English skills. Responsibilities include: Engaging with customers to maintain loyalty. Coordinating operational tasks. Supervising analyst work quality. Categorizing products and services. Understanding customer needs and providing appropriate services. Recruiting personnel for vacancies. Managing client invoicing based on hours worked. Handling personnel logistics such as permits, equipment, scheduling, and vacations. Updating opportunity charts and PYG. Benefits: Certified as a Great Place to Work. Opportunities for growth and advancement. Paid time off. Support for formal education and certifications. Partnership benefits. Referral program. Flexible working hours. #J-18808-Ljbffr