Customer Success Manager (Work From Home) Customer Success Manager (Work From Home) 2 days ago Be among the first 25 applicants We're seeking an Account Manager (Remote) Language: Fluent written and spoken English (C1/C2) Only resumes in English will be considered! ABOUT US At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in the US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values: ACTION - You have an action bias. You get things done, fast. CARE - You take pleasure in helping others and doing things the right way. OUTSTANDING - You have the highest standards and run things like a well-oiled machine. DEPENDABLE - If someone asks you to do something, they KNOW it will get done. ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day. THE ROLE We're looking for someone passionate about building strong client relationships. In this role, you'll be the main point of contact, ensuring their satisfaction and proactively solving their problems. If you're an exceptional communicator and love working with clients, we want to hear from you! You’ll have success here if you value clear processes and feel qualified to do the following: Build lasting relationships with clients through personalized communication. Understand their needs and offer tailored solutions. Ensure their satisfaction and resolve their issues effectively. Anticipate challenges and take preventive measures. Collaborate with internal teams to meet their needs. Maintain accurate records in our CRM. REQUIREMENTS C1/C2 English and Spanish writing and speaking skills. At least 2 years of account or client management experience preferably remote. Graduated (or soon to graduate) with a college degree. A quiet home office with a desk and office chair. Stable internet with at least 10 MBPS download & 2 MBPS upload speed. A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone. Access to a quiet "home office". Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.) BENEFITS Our pay rate: $5/hr (approx $840-880/month) Commissions on upsells Ongoing pay rate increments once a year based on performance. Discretionary bonuses. 5 Holidays as PTO. Gym/Wellness allowance. Medical stipend after 6 months of services provided. Unlimited online fitness classes with our online personal training partner. Invites to our annual Christmas parties and other in-person or online gathering. WHY VALATAM Work-from-home, fully remote positions. Secure long-term work opportunities. Gain international experience working with US companies. Enhance your English proficiency in a multicultural work environment. Paid training opportunities and gain experience in a new industry. Work with a dynamic team dedicated to excellence and innovation. Experience a healthy work/life balance. Earn competitive pay in USD currency. Please fill out our application form, and make sure you answer all the questions. We will get back to you with more information shortly after receiving your application. Seniority level Seniority level Entry level Employment type Employment type Full-time Industries Staffing and Recruiting Referrals increase your chances of interviewing at Valatam by 2x Sign in to set job alerts for “Customer Success Manager” roles. Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 3 weeks ago Customer Success Manager - LATAM (remote) Customer Success Manager - LATAM (remote) Bogota, D.C., Capital District, Colombia 1 month ago Customer Success Manager – LATAM (Remote) Bogota, D.C., Capital District, Colombia 1 week ago Head of Client Success - 0579 - Colombia Client Success Manager - 0562 - Colombia Senior Customer Success Manager, Deel IT Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 month ago Account Management & Customer Success with MSP Experience Colombia $18,000.00-$30,000.00 1 month ago Customer Success Representative - Remote Work | REF#169180 Customer Success Representative - Remote Work | REF#169188 Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia $1,500.00-$1,500.00 3 days ago Public Relations Account Manager (Fully remote) Public Relations Account Manager (Fully remote) Bogota, D.C., Capital District, Colombia 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr