**About the role** As an **Infra Dev Specialist**, you will make an impact by managing and optimizing IT infrastructure to ensure seamless operations and service delivery. You will be a valued member of the **Infrastructure Services** team and work collaboratively with cross-functional teams, stakeholders, and leadership to enhance service performance and security. **In this role, you will**: - Lead the implementation and oversight of risk management strategies to mitigate threats and vulnerabilities. - Utilize ServiceNow ITSM to streamline IT processes and improve organizational efficiency. - Monitor and optimize system performance to minimize downtime and ensure reliability. - Collaborate with diverse teams to identify infrastructure needs and resolve challenges. - Develop and maintain documentation for infrastructure processes and procedures. **Work model: Remote** We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Colombia. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. **What you need to have to be considered** - 8-10 years of experience in IT infrastructure management. - Strong expertise in risk management within IT environments. - Proficiency in ServiceNow ITSM for process optimization. - Solid understanding of infrastructure components and their interactions. - Excellent problem-solving skills and ability to work independently. **These will help you stand out** - Experience leading initiatives to enhance infrastructure security and data protection. - Familiarity with compliance standards and best practices in IT infrastructure. - Ability to analyze and report on infrastructure performance metrics. - Strong communication skills for providing technical support and guidance. - Commitment to continuous learning and staying updated on industry trends. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. **Benefits**: - A career in one of the largest and fastest growing IT services providers worldwide. - Ongoing support and funding with training and development plans. - Opportunity to work for leading global companies. - Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive. - A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.