Coupa empowers businesses to make margins multiply through its community-generated AI and industry-leading total spend management platform. Key Responsibilities: - Provide expert technical support for complex customer issues in cloud-based applications. - Rapidly gain deep product knowledge across all Coupa modules and serve as a liaison to development. - Share knowledge daily with peers and customers through documentation, mentorship, and active contribution to the support knowledge base. - Drive resolution of critical customer-impacting issues by leading special projects and collaborating with development and cloud operations. Requirements: - Proficient with Unix/Linux commands, cloud monitoring systems, REST APIs, MySQL, and Atlassian products. - Skilled in multiple programming and scripting languages (Ruby on Rails, SQL, Bash, XML, etc.) and experienced with cloud platforms like AWS, Azure, and container technologies like Docker. - Demonstrates strong problem-solving skills through root cause analysis, defect evaluation, and implementing database or operational changes. - Highly adaptable, self-motivated, and collaborative, with strong communication skills and a willingness to support major incidents.