About Liferay Liferay is a profitable B2B enterprise software company with over 1,000 employees across Europe, the Americas, the Middle East, Asia, and Africa. We are a recognized provider of enterprise open source technologies, helping businesses worldwide solve complex digital challenges. Our platform combines Liferay DXP with cloud capabilities, analytics, and commerce features to reduce time to market and foster innovation. Our clients include Airbus, US Bank, Honda, and Desjardins. Beyond software, we are driven by a vision to make technology useful, invest in communities, and donate 10% of profits to charities globally. Being self-funded allows us the flexibility to focus on long-term value for our customers and communities. About You and this Role We seek an Engagement Manager for our Professional Services team who thrives in a fast-paced environment, managing complex projects, and serving as a key link between clients and Liferay. Your role is to ensure clients have an excellent experience and receive top-quality service. If you are passionate about customer success, apply now! Key Objectives 1. Deliver client projects within scope, schedule, and budget 2. Coordinate with multiple teams from proposal to billing 3. Handle client escalations, facilitate discussions, and resolve conflicts 4. Schedule and lead regular meetings 5. Provide status updates to clients and internal teams 6. Participate in resource planning for projects 7. Respond promptly to client needs to ensure satisfaction 8. Follow Liferay’s Service delivery methodology 9. Collaborate with sales during proposals 10. Work with project managers across the full project lifecycle 11. Explain solutions to clients, emphasizing investment value 12. Engage in agile processes, clarify requirements, and gather feedback 13. Own assigned tasks and ensure their completion Required Qualifications 1. Bachelor’s degree or equivalent experience 2. Strong prioritization, organization, and time management skills 3. Excellent communication, presentation, and interpersonal skills 4. Ability to monitor progress, report, and resolve issues 5. Proven ability to deliver projects and value to customers 6. Experience leading distributed, cross-functional teams 7. Familiarity with agile software development lifecycle 8. Fluent in English and high proficiency in Spanish What We Offer - Benefits: Health care, food card, kindergarten assistance, gym membership, and additional perks like transport card, parking, or vouchers (€800/year) - English lessons (2 hours/week) - Hybrid work model (2 days in-office) - Opportunities for responsibility and professional growth - Continuous learning and training - Positive, collaborative culture - International and diverse environment focused on people - Work at a leading open source company with an active community - Salary package with competitive benefits Equal Opportunities Employer Liferay promotes equal treatment and fosters a culture of dignity. We ensure fair recruitment and employment practices, prohibiting discrimination based on race, age, sexual orientation, gender, religion, marital status, family status, disability, pregnancy, or community membership. #J-18808-Ljbffr