On behalf of Tipalti, SD Solutions is looking for a talented Customer Success Manager to join a rapidly growing fintech company! As a Customer Success Manager, you will be responsible for ensuring our customers achieve their desired outcomes with our products and services. You will serve as the primary point of contact, building and maintaining strong relationships, and fostering customer satisfaction, engagement, and retention. Your role includes proactively reaching out to your accounts, setting benchmarks, presenting reviews, and suggesting product enhancements to improve the customer experience. SD Solutions is a global staffing company. Contact us for more details about our benefits. Responsibilities: - Manage a portfolio of 150+ clients, supporting them through all stages of their journey, from implementation to full adoption and expansion. - Become an expert in our products/services, stay updated with new features, and share best practices with customers. - Drive brand loyalty, customer satisfaction, and advocacy. - Act as the main point of contact, monitor accounts, identify areas for improvement, and resolve issues promptly. - Identify growth opportunities through upselling and cross-selling. - Focus on net dollar retention, churn prevention, and enhancing customer experience. - Collaborate with Sales, Support, Product, and Marketing teams to collect and act on customer feedback. - Utilize data to prioritize actions and improve customer outcomes. - Mentor and coach team members, assisting with onboarding and development. Requirements: - At least 2 years of customer success or account management experience, preferably in fintech. - Experience with ERP systems, accounts payable, Churn Zero, Zendesk, Salesforce, Jira, and analytics tools is a plus. - Strong understanding of fintech industry and products. - Excellent communication and interpersonal skills. - Organized, with strong written and verbal communication skills. - Enthusiastic, proactive, professional. - Skilled in creating compelling client presentations. - Capable of gathering complex requirements and designing solutions. - Ability to engage with all organizational levels. - Project management skills are a plus. - Knowledge of basic accounting principles; CPA or related certification is preferred. About Tipalti: Tipalti is transforming finance by automating global payables, supporting companies like Amazon, Twitch, Twitter, and Roblox. With $565M in funding, we aim to remove manual finance work, helping businesses grow efficiently. We are committed to building a diverse and talented team to sustain our growth. By applying, you agree to our Privacy Policy. Please review it carefully. For questions, contact us. #J-18808-Ljbffr