We're Hiring a Customer Experience Manager (CXM) Location: Bohemia Beach Tayrona, Guachaca, Magdalena (near Tayrona National Park) Start date: July 16th Contract: Full-time | On-site 4 days a week (mandatory) | possibility of 2 remote days About the Role We’re looking for a Customer Experience Manager (CXM) to lead our guest experience team and make every stay at Bohemia Beach unforgettable. As CXM, you’ll be responsible for shaping and overseeing the full guest journey — from a warm welcome at check-in to that last barefoot goodbye. You'll coordinate a small, dynamic team and ensure everything runs smoothly: activities, guest interactions, feedback, and overall Bohemia vibe. You’ll analyze customer feedback, identify opportunities for improvement, and collaborate with operative teams to increase satisfaction and loyalty. More than a manager, you’re a strategic host, a connector, and a hands-on problem solver — always on the lookout to ensure a warm, social, and seamless experience and for ways to elevate the guest experience, create memorable moments, and keep the tropical vacations energy flowing. KEY RESPONSIBILITIES • Design and implement XP strategies to improve customer interactions, satisfaction, and retention • Monitor the customer journey from check-in to check-out, identifying bottlenecks and opportunities for optimization • Organize and supervise daily activities & events according to the weekly schedule (yoga, games, workshops, etc.) • Recruit, train and guide a 2-4 members (including volunteers) to deliver exceptional service • Be a present and proactive host and connector — interacting with guests and resolving issues with care • Gather & analyze guest feedback (surveys, reviews, comments) to identify pain points & implement solutions • Collaborate closely with Reception, Bar & Restaurant, and Maintenance to ensure a smooth guest experience • Provide weekly performance reporting and insights to management • Stay up-to-date with the latest trends and best practices in customer experience management • (Optional, depending on profile): Lead social media content planning and production SKILLS AND QUALIFICATIONS • Excellent verbal and written communication skills to interact with customers and teams • Proven experience in hospitality, customer service, or guest relations • Strong leadership and team coordination abilities • Problem-solving mindset and ability to handle guest issues with empathy • High emotional intelligence and people-first approach • Comfortable analyzing data and making informed, strategic decisions • Familiarity with CRM or guest management systems is a plus PROFILE • Minimum 25 years old • Well-presented with great personal style and impecable taste • Fluent in English and Spanish, both spoken & written • Experienced in managing or coordinating a small team • A natural “people person” — warm, social, approachable, and guest-focused • Energetic, creative, resourceful, and full of initiative • Comfortable working in a tropical, fast-changing environment • Aligned with the values of well-being and sustainability BENEFITS • A chance to live and work in paradise: lush jungle, wild beach, and vibrant community • Legal employment contract with social benefits • Competitive salary based on experience • Free food & lodging when working on-site • A chance to grow, bring your ideas to life, and help shape the Bohemia Beach experience • And of course — be part of the best team in the Caribbean! (source: ourselves) To apply, send us your CV and a short intro video with the subject “XP Manager Application” to: [email protected] #J-18808-Ljbffr