Customer Experience Agent in Logistics - Automotive Focus Join to apply for the Customer Experience Agent in Logistics - Automotive Focus role at Monarch Transport Group Inc Customer Experience Agent in Logistics - Automotive Focus 4 days ago Be among the first 25 applicants Join to apply for the Customer Experience Agent in Logistics - Automotive Focus role at Monarch Transport Group Inc Get AI-powered advice on this job and more exclusive features. Monarch Transport Group Inc provided pay range This range is provided by Monarch Transport Group Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Position: Customer Experience Agent. Department: Customer Experience. Objective The Customer Experience Agent is responsible for maintaining clear, timely, and professional communication with customers throughout the shipping process. This includes providing status updates, answering questions, addressing concerns, and supporting the overall client experience. The agent reports directly to the Head of Customer Experience. Responsibilities Monitor and respond to incoming customer communications via phone, SMS, and email. Provide accurate order status updates, including pickup/delivery timelines and tracking. Handle customer inquiries and resolve non-technical issues with a positive attitude. Log all customer interactions and notes into the CRM accurately. Coordinate internally with dispatch and sales teams to relay updates or concerns. Follow up proactively with customers to ensure satisfaction and manage expectations. Escalate complex or unresolved concerns to the Head of Customer Experience. Attend regular check-ins and participate in training sessions. Experience Qualifications for Customer Experience Agent: Experience in a customer service or customer-facing support role is preferred. Familiarity with the vehicle transport or logistics industry is a plus. Strong English communication skills: C1 level required. Technical Proficiency Proficient with CRM systems and email platforms. Comfortable using internal communication tools like RingCentral. Able to quickly learn order-tracking tools and communication workflows. Essential Skills Customer Communication: Friendly, patient, and professional in all interactions. Problem Resolution: Handles issues calmly and provides helpful responses. Organization: Maintains accurate records of customer communications. Reliability: Responds to inquiries in a timely and consistent manner. Team Collaboration: Coordinates well with internal departments. Compensation Employment Type: Contract (Full-Time, Remote). Schedule: Monday to Friday, 10:00am to 6:30Pm, full-time position. Base Pay: $7 per hour (40 hours/week = $280 per week). About Monarch Transport Group, INC. Join us at Monarch Transport Group and be part of a movement transforming vehicle transportation. Founded in Naples, Florida by industry enthusiasts, we're dedicated to innovation, reliability, and personalized service. Here, every vehicle and customer receives a white-glove experience. If you're ready to drive change in an industry ripe for revolution, Monarch is your destination. Let’s redefine transportation together. Apply now and join our legacy of excellence. About Monarch Transport Group Join us at Monarch Transport Group and be part of a movement transforming vehicle transportation. Founded in Naples, Florida by industry enthusiasts, we're dedicated to innovation, reliability, and personalized service. Here, every vehicle and customer receives a white-glove experience. If you're ready to drive change in an industry ripe for revolution, Monarch is your destination. Let’s redefine transportation together. Apply now and join our legacy of excellence. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Truck Transportation Referrals increase your chances of interviewing at Monarch Transport Group Inc by 2x Sign in to set job alerts for “Customer Representative” roles. 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