The role of a Business Application Specialist is crucial in ensuring that software applications function effectively, supporting business operations and enabling user productivity. This position requires strong technical skills, problem-solving abilities, and a customer-focused approach to deliver high-quality support and continuous improvement of applications. - Provide frontline support for software applications, diagnosing and resolving technical issues reported by end-users. - Track and manage incidents using a ticketing system, ensuring timely resolution and communication with stakeholders. - Monitor application performance and system health, proactively identifying potential issues and addressing them before they impact users. - Create and maintain detailed documentation for application configurations, standard operating procedures, and troubleshooting guides. - Develop and deliver training sessions for end-users to help them effectively use applications and understand any new features or updates. - Work closely with development teams, system administrators, and other IT professionals to ensure seamless integration and operation of applications. - Assist with application upgrades, patches, and regular maintenance tasks to ensure optimal performance and security. - Perform root cause analysis for recurring issues and implement long-term solutions to prevent future occurrences. - Conduct testing of new applications, features, and updates to ensure they meet quality standards and user requirements. - Generate and analyze reports on application performance, usage, and incident trends to provide insights and recommendations for improvements. Experience Requirements: - At least 2-3 years of experience in an application support or technical support role. - Experience with enterprise software applications and ticketing systems. - Familiarity with IT service management frameworks and best practices. - Works closely with IT teams, security professionals, and other stakeholders. - The role may require occasional after-hours or weekend work to address updates / system maintenance, troubleshooting, or critical issues.El equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. Añade las que te faltan a tu perfil para atraer su atención. - Educación mínima: Universidad / Carrera técnica - 3 años de experiencia - Idiomas: Inglés