Support Smarter Consulting with Every Detail You Deliver In the BPO world, precision isn’t optional—it’s everything. This role lets you flex your analytical skills, fine-tune operations, and support consulting teams powering fast-growing companies across the globe. No passport required. Just bring your sharp eye, sharp mind, and drive to grow. Your next big move starts right here at home. What You’ll Be Doing Be part of our client’s team as a Business Support Analyst and play a key role in delivering high-impact results to customers. You’ll collaborate with internal teams, organize project deliverables, and ensure deadlines are met—bringing structure and clarity to every step. Quick Snapshot of the Role Employment Type: Indefinite Term Contract Shift: Monday to Friday, 8 AM – 5 PM CST Work Setup: Hybrid – Bogotá or Medellín What You’ll Own and Do - Assist the consulting delivery team in achieving exceptional customer results and satisfaction - Summarize benefit information for internal and client-facing use - Create deliverables such as benefit guides, open enrollment presentations, reports, cost models, and benchmark analyses - Communicate with internal and external partners to collect necessary data for deliverables and operations - Develop and improve template materials to streamline workflows - Support onboarding tasks for new clients - Contribute to quality assurance through enrollment audits, benefit plan reviews, and billing checks - Document and manage internal processes tied to deliverables and reporting - Collaborate with stakeholders across Consulting, Sales, Support, and Tech Operations to identify process improvement opportunities - Build and strengthen relationships with partners across teams - Handle other tasks as assigned by leadership Requirements What You Bring to the Table - Bachelor’s degree or equivalent experience - 1–2 years of experience in benefits consulting or the healthcare industry - Proficient in Microsoft Excel, Word, and PowerPoint - Skilled in interpreting and analyzing benefit documents, including terms like deductibles, copays, and coinsurance - Highly organized and able to prioritize multiple tasks efficiently - Self-motivated and capable of working independently after training - Detail-oriented with a sharp eye for spotting discrepancies Benefits Perks That Actually Matter - 5 days work week - Weekends off - Hybrid work arrangement - 20 vacation days in total - Prepaid medicine - Fully-customized Emapta laptop and peripherals - Direct exposure to our clients - Career growth opportunities - Diverse and supportive work environment - Prime Office Locations - Bogotá and Medellin - Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar) Who You’ll Be Working With Our client, Spoke, is a forward-thinking BPO built for today’s most innovative startups. They specialize in custom-built outsourcing solutions—from customer success and analytics to marketing and back-office support. With offices around the world, Spoke focuses on blending tech, talent, and creativity to help high-growth companies move faster and operate smarter. Their approach isn’t just about filling roles—it’s about embedding the right people into their clients' DNA to spark efficiency, scale, and innovation. Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. #EmaptaEra