Flex AI Bogota, D.C., Capital District, Colombia Customer Success Lead We’re an early-stage SaaS startup focused on delivering cutting-edge technology to revolutionize our industry. Our team is passionate about solving real-world challenges through innovative solutions, and we’re looking for a Customer Success Lead to join us on this journey. If you thrive in fast-paced environments and love helping customers achieve their goals, this role is for you. About the Role: As the Customer Success Lead, you’ll play a pivotal role in ensuring our users derive maximum value from our product. You’ll be the voice of the customer within our team, driving retention, adoption, and satisfaction. This is an opportunity to shape the customer success function from the ground up and make a significant impact on our company’s growth. Responsibilities: Own the customer onboarding process, ensuring users are set up for success from day one. Act as the primary point of contact for customers, addressing their questions, concerns, and feedback. Develop and implement strategies to improve user engagement, retention, and satisfaction. Collaborate with cross-functional teams (product, marketing, and engineering) to ensure customer needs are prioritized in product development. Create resources such as guides, FAQs, and tutorials to help users maximize the value of our product. Monitor customer health metrics and proactively address potential churn risks. Build strong relationships with customers, acting as their advocate within the company. Gather insights and feedback to continuously improve our product and user experience. Requirements: Proven experience in a customer success, account management, or similar role, preferably in a SaaS environment. Strong interpersonal and communication skills, with the ability to build trust and rapport with customers. Data-driven mindset with the ability to analyze customer metrics and identify trends. Exceptional problem-solving skills and the ability to think proactively. Experience creating customer resources and driving process improvements. Comfortable working in a fast-paced, dynamic startup environment. Passionate about delivering an exceptional customer experience and ensuring customer success. Bonus Points: Experience working with AI-powered products. Background in customer success for B2B SaaS products. What We Offer: A collaborative and supportive work environment. The opportunity to be part of a fast-growing startup with a focus on innovation. Competitive pay. Flexibility to work remotely. The chance to make a meaningful impact in a growing organization. Seniority Level Entry level Employment Type Full-time Industries Technology, Information and Internet #J-18808-Ljbffr