Build and promote strong relationships with colleagues, designing customer experiences that inspire loyalty. You are a key pillar of our success and make a difference. Your Role The role involves leading the onboarding processes for logistics service providers (LSPs) according to customer requirements, overseeing the operational performance of the KNIL Control Tower and LSPs, and handling business analytics. You will serve as the first point of contact for troubleshooting escalations and collaborate closely with the Business Manager to develop SOPs and implement changes. Your Responsibilities - Deploy KN products and customize settings according to customer requirements. - Develop a strong working relationship between business management and operations to create a cohesive team delivering operational excellence. - Act as the point of contact/escalation for customer concerns at the appropriate level. - Monitor LSP performance actively and manage relationships with relevant LSPs within scope. - Lead regular management meetings (monthly, quarterly) with LSPs to identify areas for improvement, analyze root causes, and define future prevention actions. - Identify areas for improvement, track root causes, and define preventive actions. - Maintain and update customer SOPs in close collaboration with the Business Manager. Your Skills and Experiences - Bachelor's degree in International Business or related fields. - Previous experience in 4PL and Freight Forwarding (Air, Sea, Road). - Experience in Supply Chain optimization and operational performance improvement. - Experience with cross-regional or global collaboration in a multinational environment. - Fluent in English. Good Reasons to Join At Kuehne+Nagel, we are committed to combining excitement with a company culture that puts people first. You can expect excellent training programs, competitive compensation, employee discounts, benefits packages, and much more. We are one of the leading logistics companies with offices worldwide. Join us now for not just a job but a career opportunity! #J-18808-Ljbffr