**Job Information**: Industry - Employment - Recruiting - StaffingWork Experience - 4-5 yearsLocation - ColombiaFunctional Expertise (Verticals) - Information TechnologyCity - BogotaState/Province - Bogota, D.C.Country - ColombiaZip/Postal Code - 110111We're looking for a **Service Desk Analyst** who provides empathic customer support in a courteous and friendly manner and jumps into any issue, follow custom processes, and be able to technically lead the troubleshooting efforts of potentially many different internal and external entities, accurately quickly diagnose and isolate the source of the network incident, and to take appropriate action to restore service. **Here's an overview** - Handles incidents and service requests according to Wiki/KB documentation; determines the severity of an incident and, depending on the circumstances, take immediate action to restore service or escalate as appropriate - Advise management of required updates or corrections to Wiki/KB - Will stay abreast of advances in technologies and further education in emerging technologies - Understand all major systems and tools used by the Core BTS NOC Our employees are one of the keys to our success, therefore we make sure that our company culture remains diverse and always ready to celebrate unique skill sets. Empower your career aspirations! Send your CV or resume today. **Requirements**: Education - Associates degree in a network or systems related field, or comparable experience Work Experience - At least 5 years of related experience with help desk or network support preferred - 1 year experience minimum in the Core BTS NOC Technical Skills- Windows 7, Windows 10, Microsoft Office Suite, Active Directory - Experienced with Cisco network devices and Windows servers. Demonstrated VMWare or Citrix knowledge. Certifications - Net+ certification helpful Management- No direct reports Verbal Communication- Demonstrates a clear and effective speaking manner - Demonstrated ability to interact with a variety of client effectively and staff personalities and situations - Communicates effectively with clients/end users to identify needs and resolve issues - Must be able to communicate clearly and effectively using a telephone Written CommunicationLanguage Excellent English communication skills, both in written and verbal - Nice-to-have:_ - CCNA **Benefits**: - Prime Office Locations - Standard government and Emapta benefits - 20 days annual leave - Career growth opportunities - Diverse and supportive work environment - Fun employee engagement activities