Welcome to Gallagher, a global leader in insurance, risk management, and consultancy services. With a growing team of over 50,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a fulfilling career in our brokerage division, HR and benefits consultancy division, or corporate team. Experience The Gallagher Way, a culture driven by shared values and collective passion for excellence. We believe every candidate brings something unique, so even if you feel close but not quite the perfect fit, we encourage you to apply. About the Role We are seeking a mid-to-senior level mixed methods UX researcher with a proven ability to integrate behavioral data, qualitative insights, and market signals to create a comprehensive understanding of user needs. This role reports directly to the Director, Marketing and UX Research. Your Key Responsibilities - Design and implement various UX research methods to gain insights into user behavior, needs, and preferences. - Develop and execute UX research projects that may include (but are not limited to) user interviews, heuristic evaluations, usability tests, card sorting, and surveys. - Partner with designers and content strategists on the Global Digital Experience team to identify and execute UX research projects. - Potentially take on more marketing research-oriented tasks, such as in-depth interviews and surveys, related to stakeholder engagement from the brokerage and employee benefits divisions and brands. How You'll Make an Impact - Manage UX research projects, including scoping, design, data collection, analysis, report development, and communicating findings to drive impact. - Be a vital part of the Digital Experience Team's Laytrack process, collaborating with designers, content strategists, and marketers to inform product and design strategy. - Work closely with the analytics team to understand user behavior patterns and apply insights to designing UX research and enhancing UX research results. - Leverage multiple research tools, including Usertesting.com, Qualtrics, HotJar, and Google Analytics. - Manage and work on multiple projects simultaneously, offering flexibility to meet with global stakeholders.