Job Description We are seeking a skilled Bilingual Process Analyst to support our mission of delivering exceptional financial solutions to clients in the US. Main Responsibilities: - Requirements Fulfillment: Ensure seamless execution and compliance with processes. - Process Documentation and Optimization: Analyze, design, and document processes to enhance efficiency. - Quick and Efficient Solutions: Implement improvements to optimize service quality. - Financial Analysis: Collect and analyze customer information to guarantee document compliance. - Credit Process Consulting: Guide clients through the mortgage process. - Understanding Needs: Understand clients' financial goals for personalized service. - Teamwork: Collaborate with teams in Colombia and the US to achieve credit approval. - Contribution to Decisions: Provide input on the approval or denial of credit. Requirements: - Language Proficiency: English (C1 level) - Education: Finance, Business Administration, or related field - Experience: Minimum 2 years 6 months in accounts and financial product data management - Knowledge: Sales funnels, CRM, credit analysis, advanced Encompass management - Skills: Attention to detail, organization, self-discipline, quick learning, and active listening Benefits: - Competitive Salary - Opportunity for Growth - Dynamic and Collaborative Work Environment Application Requirements: - Experience: Minimum 2 years 6 months - Level of Studies: Professional up to specialization/master's degree - City of Residence: Medellín, Antioquia, Colombia