**Mid Customer Service Representative** **English C1** Location: On site, Medellín. **Company brief** We are Sworkz, a nearshoring company headquartered in Miami, FL. with operations in Medellín, Colombia. Launched in November 2021, our long-term goal is to match US businesses’ growth with positive impact. In Sworkz you'll find more than a workplace! We promote a creative environment where all ideas are welcome, leaders are eager to help you grow and co-workers will support you every step of the way. **Job Summary**: **Key Responsibilities**: - Manage incoming phone calls and address customer inquiries efficiently and professionally. - Identify and assess customers’ needs to achieve high levels of satisfaction and resolve issues. - Build sustainable relationships and trust with customer accounts through open and interactive communication. - Provide accurate, valid, and complete information using appropriate methods and tools. - Meet personal and team sales targets and call handling quotas, contributing to overall team goals. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. - Maintain detailed records of customer interactions, process customer accounts, and file relevant documents. - Follow communication procedures, guidelines, and policies, and take the extra mile to engage customers, and other activities the company may require from you. **Requirements and Skills**: - Proven customer support experience or experience as a Client Service Representative (2-4 years preferred) - Strong phone contact handling skills and active listening abilities - Customer-oriented with the ability to adapt and respond to various customer personalities - Excellent communication and presentation skills - Ability to multitask, prioritize, and manage time effectively - High school diploma or equivalent - Prioritize, and manage time effectively **What we offer** - Monday to Friday. Weekends off. - 47 hours per week contrato indefinido (we usually work less). - Free PAC Sura + Free Body tech gym. - Full paid training. - USA calendar. - USA Client Shift. - Onsite in Medellin, Mall Vizcaya. Application Question(s): - Are you available to work On site in Medellin? **Experience**: - costumer service: 2 years (required) - Logistic International: 1 year (required) **Language**: - English C1 (required)