DiDi Bogota, D.C., Capital District, Colombia Join or sign in to find your next job Join to apply for the Passenger Platform Operations role at DiDi DiDi Bogota, D.C., Capital District, Colombia 4 days ago Be among the first 25 applicants Join to apply for the Passenger Platform Operations role at DiDi Get AI-powered advice on this job and more exclusive features. About The Company DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. About The Company DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. For more information, please visit: The Team/role From day one, you'll be part of a collaborative, global culture where your work directly influences DiDi’s strategy and growth. As a key member of the Passenger Operations Team, you’ll have the unique opportunity to enhance the passenger experience across all Spanish-speaking Latin American (SSL) countries. In this role, you will lead the design and implementation of our communications strategy and drive passenger segmentation efforts to unlock growth opportunities. In this role, you'll be... - Collaborate closely with the Product, Marketing, CX, Marketplace, BI, and DS teams to strengthen the value proposition for our users and execute data-driven initiatives. - Develop, coordinate, and evaluate key strategies aimed at enhancing our perception of Value for Money - Leverage data analytics to extract insights, using Excel, SQL, and Python for data processing, analysis, and reporting - Develop and execute strategies to enhance passenger experience, working across the different stages of the funnel and thinking of mid-term to long term implications for our value proposition We're eager to be in touch because you have... Required: - Educational Background: Data science, engineering, economics, or other analytically-focused academic background. All backgrounds are welcome if you see yourself as suitable in a highly analytic environment. - 3+ years of experience in strategy, analytics, consulting, investment banking, or operations management - Expertise in data analysis, including strong Excel skills - Fluency in English and Spanish, with strong communication skills for both technical and business audiences. - Strong ownership mentality, proactive mindset, and problem-solving skills in ambiguous environments. - Previous professional experience in analytical or operational roles is preferred - Curiosity and willingness to learn Preferred: - Experience in high-growth tech industries - Proficiency in Python, Power BI, Tableau, or other analytics tools You'll love working at DiDi because... We create user value We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient. We are data-driven We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. Win-win Collaboration Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. We believe in integrity Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. Growth We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. Diversity and Inclusion Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all. We are committed to building inclusive and diverse teams At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer. Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate. We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of. Seniority level - Seniority level Mid-Senior level Employment type - Employment type Full-time Job function - Job function Information Technology - Industries Software Development Referrals increase your chances of interviewing at DiDi by 2x Get notified about new Platform Specialist jobs in Bogota, D.C., Capital District, Colombia . 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