Business Analyst Opportunity We are seeking a diligent and strategic Business Analyst to lead our program. Key qualifications include strong analytical skills, excellent communication abilities, and the capacity to collaborate with cross-functional teams. The successful candidate will be responsible for business requirement gathering, project documentation deliverables, data analysis, application configuration, SQL development, and testing on customer-facing projects. Responsibilities include working closely with customers to define metrics, reports, dashboards, data mapping, and integration requirements. Additionally, the ideal candidate will ensure accurate capture, documentation, and communication of complex customer business requirements to developers, consultants, and management teams both internally and externally. The Business Analyst will drive use case development and test data delivery to achieve high-quality solutions, and provide support during Acceptance Testing phases. Effective communication and training skills are essential for this role, as the candidate will educate others on NICE solutions—overall business value and process, as well as detailed features and functionality. Finally, the Business Analyst will contribute to the team's continuous improvement by preparing System Development Life Cycle (SDLC) documents, including deliverables checklists, business requirements, design diagrams, QA & UAT test plans, and lessons learned.