Job summary We are looking for a proactive, detail-oriented, and resilient Customer and Admin Support Specialist to join our team. This role is ideal for someone who thrives in a high-volume call environment and is experienced in managing challenging or irate callers with professionalism and empathy. Responsibilities - Handle a high volume of calls each day, addressing a wide range of employee and candidate inquiries. - De-escalate tense or emotional situations while providing clear, solution-oriented assistance. - Tag and document all calls using standardized categories in the system. - Follow up via voicemail and SMS using TextUs for unresolved or missed calls. Requirements - At least 1 year of experience in customer support or a related administrative role - Experience managing high call volumes and handling frustrated or irate callers - Excellent verbal and written communication skills - Strong attention to detail and organizational skills - Comfortable using multiple tech platforms and learning new tools quickly - Bilingual (Spanish/English) Benefits - Enjoy the flexibility of working from home - Join us Monday through Friday - Competitive salary: 3,500,000 - Secure an indefinite contract that offers complete Colombian benefits Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora