Job summary We develop custom software solutions that help businesses grow, innovate, and solve real-world problems. We work closely with our clients to deliver projects that make a real difference. Responsibilities - Review bulk lists of Zendesk ticket IDs and extract relevant customer request text - Copy and paste exact customer verbiage while preserving meaning and context - Assist in mapping this verbiage to correct intents and entities for AI development - Validate new tickets after AI implementation to check if correct intent/entity was triggered - Identify and report false positives, edge cases, and model inaccuracies - Enter QA findings into tracking tools or spreadsheets - Support simple Excel-based reporting to track issues and highlight trends Benefits - Our modern stack projects are the right mix of exciting and challenging - Gain access to our diverse range of training programs, courses, and certifications - Choose your work style - remote, on-site or hybrid in one of our stunning offices. We offer the freedom of flexible working hours - Enhance your language skills with our corporate English classes - Work from anywhere and explore the world with our Workation program Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora