Join to apply for the Designated Support Engineer- Openshift role at Red Hat3 days ago Be among the first 25 applicantsJoin to apply for the Designated Support Engineer- Openshift role at Red HatGet AI-powered advice on this job and more exclusive features.The Red Hat Customer Experience and Engagement (CEE) team is looking for an experienced engineer to join our Solutions Support team in Colombia. In this role, you will become an expert in Red Hat’s offerings and technologies, like Red Hat OpenShift, Red Hat Enterprise Linux (RHEL), and Red Hat Ansible Automation Platform. You’ll provide skilful, direct technical support to a very small subset of our customers. You'll work closely with your customer, Red Hat’s Global Support team, Critical Accounts team, and Engineering teams. You will interact with some of Red Hat’s most strategic, critical, and innovative customers. You will be a part of the Red Hat’s unique culture that is enriched with Open Practices in management, decision making, DEI, and associate growth. Red Hat consistently ranks as one of the best workplaces in technology due to our culture and our focus on associate growth, work/life balance, and associate opportunity. You’ll be able to bring innovative solutions to complex problems. You will also have the opportunity to be a part of several Red Hat Recognition programs to connect, recognize, and celebrate success. As a Red Hat engineer, you can collaborate with international teams to improve open source software.What You Will DoProvide high level technical support to your customers through web-based support and phone supportMeet with your customers on a regular basis to ensure that Red Hat is aligned to the customer’s support prioritiesWork with other Red Hat teams engaged with your customersPerform technical diagnostics and troubleshoot customer technical issue to develop solutions for customer issuesExceed customer expectations with outstanding communication and customer serviceConsult with and develop relationships with Red Hat engineering teams to guide solutions and improve customer satisfactionShare your knowledge by contributing to the global Red Hat Knowledge Management System; present troubleshooting instructions and solutions to other engineers within Red HatWhat You Will BringAbility to communicate clearly and effectively with your customer across technical and non technical communicationsExcellent troubleshooting and debugging skillsA passion for technical investigation and issue resolutionLinux system administration experience, including system installation, configuration, and maintenanceBasic knowledge of Linux containersWorking experience with container-related technologies (Kubernetes, OpenShift, etc.)Extensive experience working in a Linux environmentProficient written and verbal English communication skillsThe Following Are Considered a PlusExperience with container orchestration (kubernetes)Experience with cloud services such as AWS, Azure, GCPKnowledge of Ansible and YAMLLinux scripting experienceUnderstanding of typical change window/ change controlsPrior Red Hat Certified Engineer (RHCE) or other Linux certifications; A successful associate in this role is expected to be able to pass the RHCE certification within 90 daysExperience with AWS (preferred) , GCP, or AzureExperience with microservices architecture and concepts including APIs, versioning, monitoring, etc.About Red HatRed Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.Inclusion at Red HatRed Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.Equal Opportunity Policy (EEO)Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionIndustriesSoftware Development and IT Services and IT ConsultingReferrals increase your chances of interviewing at Red Hat by 2xSign in to set job alerts for “Support Engineer” roles.Bogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 2 days agoIT Support Analyst - Remote Work | REF#284123Bogota, D.C., Capital District, Colombia 2 weeks agoChapinero, Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 3 weeks agoBogota, D.C., Capital District, Colombia 1 month agoTechnical Support Engineer (with DevOps Experience)Bogota, D.C., Capital District, Colombia 1 month agoTechnical Support Engineer (with DevOps Experience)Bogota, D.C., Capital District, Colombia 2 days agoBogota, D.C., Capital District, Colombia 3 weeks agoBogota, D.C., Capital District, Colombia 1 month agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr