As an IT Support Analyst at EdgeUno, with a focus on MDM/Intune, you will play a critical role in supporting our endpoint devices, managing access control, and delivering technical assistance across BSS/OSS platforms. This position is essential to ensuring operational continuity, user satisfaction, and system security. Core Responsibilities: - Manage and maintain the MDM systems, ensuring alignment with company security policies; - Oversee access and data governance across internal systems; - Provide support for endpoint devices, including configuration and troubleshooting; - Maintain accurate asset inventory and lifecycle management across the organization; - Automate and manage security and configuration profiles for corporate assets; - Ensure service availability and performance across all company platforms; - Govern and support the functionality of company software and business systems; - Safeguard internal user data across distributed environments; - Enhance systems, integrations, and automation opportunities; - Improve visibility and monitoring of internal assets and their current state. Requirements: - Bachelor’s degree in Computer Science or related field (completed or in progress); - English level: B2 or higher; - Proven experience with helpdesk support, endpoint management, Office 365 administration, Azure Entra ID, and Windows Servers; - Strong verbal and written communication skills; - Experience with BSS/OSS systems, ERP/CRM platforms, and business application support; - Proficiency in MacOS and Windows environments and related technologies; - Intermediate knowledge in system administration and networking protocols (SSH, RDP, LDAP, HTTP/S, SAML, OpenID); - Strong attention to detail with a focus on compliance and information security; - Commitment to process adherence and continuous improvement. Additional Qualifications (Preferred): - Hands-on experience with firewall configuration for end-user access and control; - Certifications in Azure, Microsoft 365, Windows Server, Networking, or related areas; - Experience with SAP technologies (B1, HANA, or related); - Proven background in system administration within Linux-based environments. - Location: Hybrid – Bogotá, Colombia. At EdgeUno, we offer a competitive compensation package, continuous development and training opportunities to help you reach your career goals, and a collaborative environment where your voice is valued. Join us if you’re passionate about innovation and committed to delivering a seamless, world-class experience for our global internal users.