Salesforce Consultant Job Description As a Salesforce Consultant, you will be responsible for facilitating business process reviews to identify customer requirements and processes. You will create visual diagrams illustrating customer business processes and develop technical requirements and specifications for customers and the technical delivery team. You will configure Salesforce Service Cloud Voice and Amazon Connect solutions, learn and drive best practice contact center design into each and every aspect of solution delivery, and effectively manage aspects of projects and customer communications. You will also deliver customer end-user training and documentation, configure Salesforce Solutions using point-and-click tools available on the platform, and partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers. - Facilitate business process reviews to identify customer requirements and processes. - Create visual diagrams illustrating customer business processes. - Create user stories based on customer requirements. - Configure Salesforce Service Cloud Voice and Amazon Connect solutions. - Develop technical requirements and specifications for customers and the technical delivery team. - Learn and drive best practice contact center design into each and every aspect of solution delivery. - Effectively manage aspects of projects and customer communications. - Deliver customer end-user training and documentation. - Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows). - Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers.