Job Summary We are seeking a skilled DevOps Engineer to join our technical team. As a DevOps Support Engineer, you will be responsible for ensuring the optimal performance and availability of our critical systems. You will diagnose issues, execute established troubleshooting techniques, and collaborate with development and operations teams to enhance system reliability. The ideal candidate will have a strong background in system architecture, CI/CD tools, cloud platforms, and containerization. Additionally, experience with scripting and automation, monitoring, alerting, and logging tools, and database management is highly desired. - Key Responsibilities: - Provide 24/7 on-call production support, recovery, monitoring of performance and availability for critical systems. - Diagnose issues, identify root causes, and implement solutions using established troubleshooting techniques - Collaborate with development and operations teams to improve system reliability and performance, manage and troubleshoot messaging systems, and ensure reliable data flow and processing - Contribute to QA testing activities, such as performing manual pre-deployment QA and creating automated tests to validate system functionality. - Maintain and participate in documentation of incidents, resolutions, and runbook updates. - Assist in system maintenance activities and coordinate upgrades as required - Respond to alerts and incidents promptly, ensuring minimal service disruption - Participate in shift handovers to ensure continuous service coverage Requirements - Skills and Qualifications: - English proficiency (B2 level required) - Must pass language assessment - Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). - Proven Experience in a production support role, preferably in a DevOps environment. - Strong troubleshooting and diagnostic skills with an understanding of system architecture. - Familiarity with CI/CD tools (e.g., GitHub Actions), cloud platforms (e.g., AWS, Azure, Google Cloud), and containerization (e.g., Docker, Kubernetes). - Proficient in using monitoring, alerting, and logging tools (e.g., Prometheus, Grafana, Sentry, ELK stack). - Experience with scripting and automation (e.g., Python, Bash, Pulumi) to streamline processes. - Knowledge of database management (PostgreSQL, Microsoft SQL Redis) and basic networking concepts. - Familiarity with version control systems (e.g., Git). - Excellent communication skills and a team-oriented mindset. Benefits - Comprehensive Benefits Package: - Comprehensive Colmedica Diamante Elite health insurance (100% employer-paid) - All legally mandated Colombian benefits - Paid Time Off beyond legal requirements - Travel/Transportation stipend - Education and professional development benefits - Opportunities for career growth within the company Additional Information - Work Environment: - Office-based position with fixed shifts