**Operations Manager**: **At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D; and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.** **We are looking for minimum 8+ years of related experience handling large scale Service Support Operations in a Multi-Faceted dynamic and complex Organization** **Role and Responsibilities**: - **Oversee and drive team performance, drive customer satisfaction, retention, and growth through strategic engagement and tailored solutions.**: - **Alignment of teams to organizational objectives; recommendations related to team organization and headcount needs.**: - **Operational reporting/accountability in partnership with operations/ reporting teams**: - **Customer facing interactions, including onsite travel, to stay current on engagement successes, challenges, and opportunities, and solicit feedback for improvements**: - **Setting Practice and quarterly priorities in alignment with leader; leading team performance toward those priorities**: - **Involvement in Customer-critical Partners\Customer-facing issues in support of Client/Partner**: - **Identify and pursue new business opportunities and partnerships.**: - **Ownership of recruiting, hiring & onboarding; Onboarding supported by Adobe onboarding programs and services onboarding via Business Management team.**: - **Demonstrated ability to deal with change and excel in high-stress situations.**: - **Cost center ownership and expense management**: - **Industry Vertical Thought Leadership (Industry Practice Leadership) and/or Competency Thought Leadership (Technical/Strategy Competency Practice Leadership).**: - **Collaboration with Center of Excellence (COE) regarding Thought Leadership, Methodologies, Tools, and/or other needs.** **What You Ought to Succeed**: - **With a total of 8+ years of experience as a client-facing consultant, including delivering enterprise-scale technology solutions in a services organization**: - **Experience building out new teams and helping organization through transformative change**: - **Experience developing reusable practices and methodologies**: - **Excellent verbal, presentation and written communication skills, including executive communications**: - **Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.**: - **Strong conflict resolution and negotiation skills **#LI-LG6** **#LI-Hybrid