Job Title: Scheduling Coordinator Location: Barranquilla, Atlántico, Colombia Employment Type: Permanent / Indefinite-term About the Role We are looking for a highly organized and service-oriented Scheduling Coordinator to join our clients team in the healthcare support sector. In this role, you will support caregivers in the U.S. by matching their availability with client needs, helping to optimize their schedules, maximize income, and ensure client satisfaction. Responsibilities Review caregiver availability in the Point-of-Care scheduling system Match open client shifts with qualified caregivers based on preferences and attributes Maximize caregiver schedules while maintaining high client satisfaction Act as liaison between caregivers, clients, and branch staff to ensure smooth operations Inform the branch of complaints, changes, or incidents in real time Provide performance and attendance feedback to branch staff Maintain accurate, thorough, and timely documentation and communication Answer inbound calls to support the customer service team as needed Ensure full compliance with internal policies and regulatory frameworks Requirements High school diploma required; Associates degree preferred Strong written and spoken English (fluency required) Experience in customer service or call center roles (preferred) Comfortable using scheduling systems and generating reports Strong attention to detail, communication, and organization skills Preferred Qualifications Previous experience in the healthcare industry (not required but a plus) Analytical mindset and problem-solving abilities Ability to prioritize and adapt schedules strategically Enjoyment of logic-based tasks (like puzzles, scheduling, optimization) Salary & Benefits Salary: COP 3,250,000 + COP 250,000 performance bonus Schedule: 5 working days, 2 days off shifts vary Monday to Sunday between 7:00 a.m. and 6:00 p.m. (max 40 hrs/week) Modality: 100% on-site Contract Type: Permanent / Indefinite-term Who We Are Talent where you need it, when you need it! SGF Global is a leading specialized talent solutions provider dedicated to connecting highly qualified professionals with opportunities across multiple sectors. We offer contract, temporary, and permanent hiring solutions for roles in technology, finance and accounting, engineering, marketing and creative, legal services, administrative and customer support, energy, oil and gas, telecommunications, manufacturing, aerospace, life sciences, mining, and utilities. At SGF Global, we work to put you in the best position to succeed. We provide access to top-tier positions, competitive compensation, attractive benefits, and free online training. Stay on top of every opportunity, anytimeeven on the goEl equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. Añade las que te faltan a tu perfil para atraer su atención. - Educación mínima: Universidad / Carrera Profesional - 1 año de experiencia - Idiomas: Inglés - Conocimientos: Call Center