Overview: **Connecting clients to markets - and talent to opportunity** With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets - focusing on innovation, human connection, and providing world-class products and services to all types of investors. At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance. **Business Segment**:Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies. **Responsibilities**: **Position Purpose**:This role involves providing end-user support, ensuring compliance and security of devices, enhancing end-user experience, and automating workflows across laptops, desktops and mobiles, for business and IT users within the organization and across all global offices **Primary Accountabilities/Responsibilities**: - Device management, configuration and troubleshooting across Windows, macOS, iOS and Android platforms within Microsoft Intune for MDM and MAM - Sharing results, status and action planning within the Endpoint Engineering team collaboratively - Provides support for identifying enhancements, defining requirements, and assisting leadership in the prioritizing, development, testing, and implementation - Performs regular monitoring of the Endpoint estate to ensure efficient operation and performance, utilising Endpoint Analytics and other monitoring components within Admin 365 - Collaborating in partnership with Enterprise IT teams to assist in building and maintaining self-service capabilities as well as support and escalations - Creates training and support documentation for the Service Desk, Desktop Support and End-Users, and internal support/guidance for the Endpoint Engineering team - Custom reporting within the Enterprise Mobility + Security (EMS) stack as well as other sources (Armis, Rapid7) for use by the Endpoint Engineering team as well as other Enterprise IT teams - Escalates critical situations when problems can’t be resolved within established service criteria - Develops and completes work requests as assigned in a timely manner and provide courteous service delivery - Automates workflows and tasks to improve efficiency and reduce manual intervention - Undertake additional systems administration duties and tasks as needed by the team - Assists with change management requests end-to-end for successful completion Qualifications: **To land this role you will need**: - Evaluate critical systems, prioritize workflow, and determine solutions. - Possess excellent written and verbal communication skills. - Read and comprehend technical manuals. - Perform tasks efficiently using a computer for extended periods - Foster positive and collaborative working relationships with team members and supervisors - Adapt to flexible working hours, including occasional weekends and evenings, as needed - Exhibit a strong work ethic and meticulous attention to detail - Remain composed and professional in high-pressure situations - Operate effectively in a team environment with both technical and non-technical team members. - 2+ years of related experience in the Information Technology industry - 2+ years of experience managing a Microsoft Intune environment - Financial services industry experience preferred but not essential. - Effectively manage time, make decisions, use independent judgment, establish priorities, and work on multiple initiatives concurrently in a dynamic, time-sensitive environment - Extensive knowledge of Windows 10/11 operating systems - Intermediate knowledge of iOS, Android and macOS operating systems - Ability to use PowerShell to script repeatable processes and workflows - Intermediate in reverse engineering/debugging techniques and toolsets (SysInternals suite, Procmon/ProcExp, WinDbg, Fiddler/Wireshark, browser developer tools) - Application packaging and distribution best practices - Debugging/Reverse Engineering techniques - Enterprise Mobility + Security (EM+S) stack (Azure/Entra, Intune MDM/MAM, Windows AutoPilot, MS Graph) - Intermediate experience with enterprise directory and directory integration services (AD, LDAP, ADFS, PKI) - Entry/intermediate knowledge of infrastructure security and networking - ITIL Processes and Procedures. **Education** - University Graduate from an a