1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. We are seeking a skilled Salesforce Business Analyst to drive impactful solutions by bridging the gap between business requirements and technical implementation. The ideal candidate will focus on delivering exceptional results for Customer Portals through the effective utilization of Salesforce products. Responsibilities Collect and document detailed business requirements to align with Salesforce solution capabilities Collaborate with stakeholders to define project goals and ensure alignment with business objectives Analyze and translate business needs into functional specifications and workflows Work closely with development teams to ensure proper implementation of Experience Cloud solutions Facilitate and lead workshops to gather insights and feedback from end-users and stakeholders Manage project milestones, risks, and deliverables for on-time completion Advocate for user-centric design and functionality within the Salesforce environment Conduct testing and validation to verify solutions meet established requirements Monitor and optimize ongoing performance of implemented solutions Provide training and support for internal teams and end-users Requirements 2+ years of experience working as a Business Analyst or in a similar role within Salesforce projects Familiarity with Experience Cloud, showing the ability to align functionality with business needs Knowledge of integrations baseline, ensuring smooth data flows across platforms Exceptional analytical abilities Effective communication and problem-solving competency English proficiency at C1 level Nice to have Knowledge of Sales/Service Cloud Proficiency to adapt to diverse Salesforce products and solutions Understanding of how Customer Portals extend CRM capabilities in various industries We offer International projects with top brands Work with global teams of highly skilled, diverse peers Healthcare benefits Employee financial programs Paid time off and sick leave Upskilling, reskilling and certification courses Unlimited access to the LinkedIn Learning library and 22,000+ courses Global career opportunities Volunteer and community involvement opportunities EPAM Employee Groups Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Information Technology, Research, and Business Development Industries Software Development, IT Services and IT Consulting, and Media and Telecommunications Referrals increase your chances of interviewing at EPAM Systems by 2x Sign in to set job alerts for “Customer Relationship Management Business Analyst” roles. Bogota, D.C., Capital District, Colombia 2 days ago Intermediate/Senior Business Analyst - OP01755 Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 4 months ago Bogota, D.C., Capital District, Colombia 3 weeks ago 2978 ANALISTA PLANEACION FINANCIERA CORPORATIVA Bogota, D.C., Capital District, Colombia COP4,500,000.00-COP5,000,000.00 4 weeks ago Salesforce Marketing Cloud Functional Consultant Salesforce Marketing Cloud Functional Consultant Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 month ago Senior Business Systems Analyst, Salesforce We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr