About the Client: Our client is a digital marketing agency specializing in providing digital marketing services to dental practices across the USA. They are seeking an experienced Account Manager to join their team. About the role: We are seeking a motivated, self-driven Client Success Manager for our client. The ideal candidate should have a proven track record in managing client relationships, developing effective digital marketing strategies, and coordinating diverse campaigns across various channels. Strong communication skills, a deep understanding of digital marketing, and the ability to collaborate with cross-functional teams are essential. Professional Fluency In English Is Essential. Experience in digital marketing agencies is required. Experience in the dental/healthcare niche is preferred. What you’ll be doing: - Build and nurture strong relationships with clients, understanding their business goals and ensuring the client's services align with their needs. - Serve as the main point of contact for clients, addressing inquiries and concerns promptly. - Develop and implement account strategies to drive client satisfaction, retention, and growth. - Collaborate with clients to understand their objectives and tailor our client's services to meet their expectations. - Work closely with cross-functional teams to ensure the successful execution of client projects. - Coordinate project timelines, deliverables, and communication to meet client expectations. - Identify up-sell and cross-sell opportunities within existing accounts to drive revenue growth. - Provide regular reports to clients on project progress and results. - Ensure a high level of client satisfaction by proactively managing expectations. Who are we looking for? - Minimum 4 years of experience as a Client Success Manager. - Strong communication and interpersonal skills, with the ability to build rapport and trust with clients. - Excellent organizational and time management abilities, with a keen attention to detail. - Strategic thinking and problem-solving skills, with the ability to analyze data and develop actionable insights. - Proficiency in CRM software, Microsoft Office suite, and other relevant tools. - Experience in digital marketing agencies is required. - Experience in the dental/healthcare niche is preferred. Position: Client Success Manager Remote Status: Fully Remote Preferred Location: Global Working Hours: 9 am to 6 pm EST Holidays: US Local Holidays Salary: USD 1800 to USD 2200 per month Internal Job ID: 0541 #J-18808-Ljbffr