We are looking for a proactive and detail-oriented Systems Administrator - IT Operations to join our team in Mumbai. In this role, you will be responsible for managing IT infrastructure, ensuring system uptime, supporting end-user devices, and maintaining a secure and efficient IT environment. Responsibilities - Oversee daily IT operations, ensuring optimal performance of hardware, software, and networks. - Manage laptop provisioning, software installation, upgrades, and maintenance. - Handle user access management - onboarding, offboarding, and role-based access control across systems and tools. - Provide support for both Mumbai and Bangalore offices (~1000 users across locations). - Support remote teams as well. - Review IT infrastructure and provide improvement recommendations following best practices. - Administer both Mac and Windows systems. - Perform network administration and troubleshooting. - Manage basic email and endpoint security administration. - Handle laptop/desktop/printer setup and maintenance. - Conduct NEO/LDO (New Employee Orientation/Last Day at Office) IT processes. - Support end-user requests for application installation and issue resolution. - Maintain and update service desk tickets and incident logs. - Conduct quarterly checkpoint reviews to assess work and adjust the scope of work as needed. - Maintain accurate IT asset inventory, including hardware and software licenses. - Work with vendors for hardware procurement, licensing, and support. - Ensure compliance with IT policies, audits, and data security protocols. Requirements - Bachelor's degree in Computer Science, IT, or related field. - Minimum 2 years of experience in IT operations or system administration. - Strong knowledge of Windows/macOS environments, SaaS tools, and endpoint security. - Experience with network configuration, firewalls, VPNs, and IT security. - Familiarity with IT ticketing and asset management platforms. - Excellent communication and multitasking abilities. - Bonus: A Basic understanding of DevOps concepts is a plus. Strong Hands-on Approach To - Laptop/Desktop Support. - Troubleshooting on Mac and Windows systems. - Expertise with macOS, device setup, and system-level support. - Support for Microsoft Office and general application issues. - Basic Network Support. - Diagnosing connectivity and system access issues. - Handling basic networking tasks. This job was posted by Sneha Das from TIFIN. #J-18808-Ljbffr