Support People, Solve Problems, and Shape Global Workplaces This is your chance to lead change, elevate employee experiences, and deliver high-impact HR support for a U.S.-based organization. Build global connections, solve real-world people challenges, and make your mark Job Description As an HR Support Specialist, you will be the frontline expert resolving employee concerns, guiding them through HR tech tools, and ensuring a smooth support process. You’ll champion service excellence and help improve systems that impact real people and real businesses—globally. Job Overview Employment type: Indefinite term type contract Shift: 08:30 AM – 05:30 PM CST Work setup: Work from home / Remote Your Daily Tasks - Listen and gather customer information - Clarify complaints by asking questions and researching issues - Determine the cause of problems and select and explain the best solutions - Train customers on all technology programs - Take responsibility to expedite corrections or adjustments - Follow up with departments to ensure completion of corrections or adjustments - Contact customers to confirm issue resolution and answer remaining questions - Make decisions in the best interests of the company and the customer - Evaluate and identify process improvement opportunities that enhance customer experience - Document interactions in the ticketing system Requirements The Qualifications We Seek - 3–5+ years of experience in HR, payroll, benefits, or PEO—preferably in U.S.-based companies - English proficiency level: C1 - Strong communication and problem-solving skills - Ability to remain calm and professional when dealing with difficult customers - Experience in customer support or help desk roles is a plus Benefits Exciting Perks Await! - 5 days work week - Work from home arrangement - 20 vacation days in total (5 leaves convertible to cash) - Prepaid medicine - Fully-customized Emapta laptop and peripherals - Direct exposure to our clients - Career growth opportunities - Diverse and supportive work environment - Prime Office Locations - Bogotá and Medellin - Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar) About the Client Our client, G&A; Partners, is a trusted name in HR outsourcing and Professional Employer Organization (PEO) services in the U.S. With over 25 years of experience, they provide top-tier solutions in HR management, payroll, benefits, and compliance for small to mid-sized businesses. Their growth and client loyalty are built on a core belief: exceptional care for their people results in exceptional service. Join a culture that’s more like family—driven by values, powered by purpose, and committed to making HR work better. Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. #EmaptaEra