Get AI-powered advice on this job and more exclusive features. Working Hours: 8:30am - 5:30pm PST (You must be able to work in Pacific Standard Time Zone) Overview Our personal injury law firm based in Los Angeles, California, is seeking a dedicated Client Retention Specialist to join our team. The role focuses on ensuring high levels of client satisfaction, resolving issues, and fostering long-term relationships with our clients. The ideal candidate will have a strong background in client satisfaction or customer service and be skilled in problem-solving, communication, and team collaboration. Responsibilities Client Interaction: Manage interactions with clients, handling difficult or dissatisfied clients professionally and empathetically. Convert negative experiences into positive outcomes when possible. Problem-Solving and Conflict Resolution: Address and resolve client complaints efficiently, prioritizing multiple client issues based on urgency and impact. Communication Skills: Ensure clear and effective communication with clients. Address unrealistic expectations and set appropriate boundaries when needed. Client Feedback and Improvement: Collect and analyze client feedback to identify areas for improvement. Develop and implement strategies, including client satisfaction surveys, to enhance service quality. Team Collaboration: Work closely with attorneys and staff to ensure consistent and high-quality client service. Advocate for client needs and ensure their concerns are addressed within the organization. Technical Skills: Utilize CRM software to track client interactions, follow-ups, and maintain accurate records of communications. Company-Specific: Gain familiarity with our firm's processes and culture. Develop and execute strategies to strengthen our client service reputation and drive client retention. Qualifications Proven experience in a client retention role Strong problem-solving skills with a track record of resolving client complaints effectively Excellent communication skills, both verbal and written Experience with CRM software and tracking client interactions Ability to work collaboratively with attorneys and other staff members Enthusiasm for working in a personal injury law firm and contributing to client satisfaction Benefits and Perks Work hours: Monday to Friday, 8:30 am - 5:30 pm PST (with a 1-hour lunch and a 30-minute break) Use of Time Doctor software for security and payroll management If you’re passionate about helping others and excel in a fast-paced legal environment, we’d love to hear from you! Join us in making a meaningful impact for those seeking justice. Apply today to be part of our dedicated team! Seniority level Entry level Employment type Full-time Industries Law Practice Referrals increase your chances of interviewing at Beverly Law Firm by 2x Get notified about new Retention Specialist jobs in Colombia . #J-18808-Ljbffr