Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Analyst, Billing Operations - Overview We are the global technology company behind the world’s fastest payment processing network. We serve as a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities. Role Partner cooperatively in a team environment to support the evolution of a wide array of programs across Mastercard business Liaise with the global customer base to identify opportunities to improve current programs and develop an understanding of customer needs Support larger team functions related to ensuring customer compliance with Mastercard standards Work with analytic insights and tools to facilitate compliance, investigative, and reporting initiatives Perform project management duties, creating and documenting processes, developing timelines, managing compliance cases, and supporting risk mitigation for our third parties Communicate across key stakeholders to implement action plans addressing vulnerabilities and weaknesses Interface with internal customers to communicate and educate them on program rules, procedures, and best practices Perform desktop research to identify regional or global trends and develop key performance metrics and reporting Assist with ad hoc requests, participate in special projects, and provide cross-functional support as needed All About You/Experience Business or Finance Major Analytical, investigative, and problem-solving skills Strategic thinker with the ability to derive and translate data analytics to meet business goals Sound written and verbal communication skills Project management skills, highly organized with strong attention to detail Ability to work independently in developing and mapping out solutions Ability to work in a fast-paced and dynamic environment, handle multiple tasks, meet deadlines, and deliver results Proficiency in Microsoft Excel, Word, PowerPoint, and Access; programming and coding skills are a plus Ability to learn new applications and technologies quickly; experience with Tableau, Domo, or other BI tools is a plus Understanding of risk management disciplines Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks come with inherent risks. Every person working for or on behalf of Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices Ensure confidentiality and integrity of accessed information Report any suspected security violations or breaches Complete all mandatory security trainings as per Mastercard’s guidelines #J-18808-Ljbffr