Job ID 75036 Job Title: Digital PMO & CRM Deployment Manager – Americas City: Mexico Work Model: Hybrid Level: G Level As a Regional Deployment Lead based in Mexico, you will collaborate with team members on diverse, cross-functional initiatives to foster growth, engagement, and effective communication across the organization. At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion are integral to our daily work, benefiting our People, Customers & Communities, and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, and authenticity is celebrated. Your Key Responsibilities Deploy & Support Lead deployment & reporting of digital solutions, measuring adoption and success metrics to ensure the solutions meet business requirements. Conduct training sessions for regional teams in local languages, including deployment and ongoing skill enhancement, tailoring materials or translating as needed. Oversee and coordinate the deployment of digital solutions (starting with CX360 Project: CRM Microsoft Dynamics) within the region. Ensure deployment timelines, deliverables, and milestones are achieved in alignment with global and business goals. Monitor & Report Report deployment and adoption results to relevant stakeholders (Group and BU). Ensure teams follow the agreed deployment methodology, e.g., Train the Trainers based on CoE. Manage regional requirements, communicate, and escalate project issues during and after deployment. Support CX BU data management and act as BU data steward for CX-related data. Understand business needs and regional specificities. Act as regional advocate, reporting to BU and Group on digital tools and process requirements. You Bring A degree in computer science or engineering and experience in supply chain management. Over 10 years of experience deploying new solutions (process & digital) in Customer Experience, based on analytics, insights, and strategy. Experience in Project Management and innovative thinking to improve customer and team experiences. Experience in Supply Chain Management, driving transformation with a customer focus. Excellent communication skills in English, with the ability to make complex concepts understandable and actionable. Strong analytical, organizational, presentation, communication, and teamwork skills. A commitment to teamwork, collaboration, and respecting diverse perspectives. We Offer Join a highly socially and environmentally responsible company. Work in a global, intercultural environment. Be part of a creative and innovative team in a competitive industry. Creative environment to inspire customers and consumers worldwide. Leadership, learning, training, and development opportunities. Competitive salary, variable compensation, and attractive benefits. How to Apply Interested? Apply online via our career portal by submitting your resume. For further info, contact (TAP name), (e-mail). We interact only through the portal due to privacy regulations. Equal Opportunities Commitment dsm-firmenich is dedicated to inclusion. We aim to create a workplace where opportunity is equal, and everyone can thrive. We do not discriminate based on race, religion, gender, age, or other protected status. We support disabled applicants and offer assistance if needed. About dsm-firmenich As innovators in nutrition, health, and beauty, we create vital nutrients, flavors, and fragrances for a growing global population. With natural ingredients and advanced science, we aim to make life essential, desirable, and sustainable. Listed on Euronext Amsterdam, with operations in nearly 60 countries and revenues over €12 billion, our nearly 30,000 employees bring progress to life daily. www.dsm-firmenich.com #J-18808-Ljbffr