Customer Support & Scheduling Coordinator Customer Support & Scheduling Coordinator I’m helping Sagan Recruitment find a top candidate to join their team full-time for the role of Customer Support & Scheduling Coordinator. You’ll coordinate schedules and client calls to ensure smooth daily operations and top service quality. Compensation: USD 1.5K - 2K/month Location: Remote: Colombia Mission of Sagan Recruitment: "We help US businesses efficiently utilize Global Talent Resources" What makes you a strong candidate: - You are proficient in Workiz, Microsoft 365, Jobber, Housecall Pro, Customer support. Responsibilities and more: Job Title: Customer Support & Scheduling Coordinator. Location: Remote (EST Time Zone). Salary Range: 1500 to 2000 USD. Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST). Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals. About the Company: Sagan represents a fast-growing home services business operating in the US. The company values responsiveness, attention to detail, and a customer-first mindset, with a strong focus on operational efficiency and team collaboration. Position Overview: We're looking for a highly organized and personable Customer Support & Scheduling Coordinator to lead daily client communications and job scheduling. You'll be the first point of contact for new and returning customers, guiding them through the estimate and booking process, handling schedule changes, and ensuring a seamless experience. You'll also support business operations with weekly reporting and CRM upkeep. Key Responsibilities: - Answer inbound customer calls and inquiries with professionalism and warmth. - Respond to new leads (phone, web forms, texts) and guide them through booking. - Provide price estimates over the phone using company-provided guidelines. - Follow up on unbooked leads to convert them into scheduled jobs. - Schedule and reschedule jobs using dispatch software, optimizing routes and technician availability. - Communicate proactively with clients about schedule changes or updates. - Pull and review performance reports using tools like Workiz and Google Sheets. - Flag insights or improvement opportunities during weekly check-ins with the owner. - Maintain accurate CRM notes and update job tags and assignments. - Assist with administrative tasks such as invoice prep and photo uploads. Qualifications: - Strong phone presence and verbal communication skills. - Detail-oriented and able to manage multiple priorities at once. - Comfortable using scheduling software (Workiz, Jobber, Housecall Pro, or similar). - Basic Excel/Google Sheets proficiency (reading and discussing reports). - Tech-savvy and quick to learn new tools and systems. - Proactive, responsive, and reliable with strong follow-through. Nice-to-Haves: - Prior experience in home services or small business customer service. - Healthy work environment. Seniority level - Seniority level Associate Employment type - Employment type Full-time Job function - Job function Administrative - Industries Staffing and Recruiting Referrals increase your chances of interviewing at Emma of Torre.ai by 2x Get notified about new Scheduling Coordinator jobs in Colombia. Remote Executive Personal Assistant – Full Time Bogota, D.C., Capital District, Colombia 6 days ago General Virtual Administrative Assistant (Work from home) Virtual Assistant for US-based Law Office (Remote) Bogota, D.C., Capital District, Colombia $600.00-$800.00 1 day ago Executive Assistant – Remote | Dynamic Small Business Support General Virtual Administrative Assistant (Work from home) Bogota, D.C., Capital District, Colombia $6.00-$10.00 2 weeks ago Virtual Administrative Assistant – Cross-Functional Team Support Executive and Operations Assistant - 13453 Bogota, D.C., Capital District, Colombia 6 days ago Executive Assistant (LATAM) - Fully Remote Colombia $30,000.00-$60,000.00 4 months ago Bogota, D.C., Capital District, Colombia $600.00-$800.00 1 month ago Bogota, D.C., Capital District, Colombia 4 hours ago Virtual Administrative Assistant – Cross-Functional Team Support Bogota, D.C., Capital District, Colombia $600.00-$800.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr