We specialize in professional video editing solutions designed to elevate your brand. With quick turnarounds and affordable subscription plans, we're your go-to partner for all things video. The Role You will be responsible for : - Serve as the primary point of contact for clients outside of their daily editing needs. Addressing their concerns and requests via call and email. - Build and maintain strong relationships with clients to drive long-term satisfaction and retention. - Address and resolve any client issues, escalations, or conflicts in collaboration with the appropriate teams, ensuring a positive outcome. - Regularly review client usage and provide insights on how to maximize their subscription value. Offer guidance on additional services or upgrades when applicable. - You'll occasionally handle inbound calls from potential clients. - Collect and analyze client feedback to identify areas for service improvement and relay insights to internal teams. - Monitor and report on client success metrics, ensuring clients meet their goals with the services provided. - Implement strategies to reduce churn and increase client loyalty. - Work closely with the sales, editing, and operations teams to ensure client needs are met and that workflows are streamlined. Ideal Profile - You have at least 3 years experience within a Client Success or related role. - You possess excellent interpersonal as well as written and verbal communication skills. - You are a strong networker & relationship builder - You are highly goal driven and work well in fast paced environments - You pay strong attention to detail and deliver work that is of a high standard - Excellent English Communication with a Neutral/American accent - Ability to resolve issues and ensure client satisfaction. - Background in video editing using Adobe apps - Comfortable with US working hours What's on Offer? - Opportunity within a company with a solid track record of performance - Fantastic work culture - A role that offers a breadth of learning opportunities