Make an Impact in Healthcare—Without Sacrificing Your Time This role gives you the space to treat your time with care. While you help patients and providers keep their accounts healthy, you keep your own life in check. Job Description As a Client Services Representative, you’ll play a vital role in managing patient communications and collections while upholding professionalism and compliance. You’ll interact with patients, resolve concerns, and ensure accurate system documentation, all while being part of a team driven by integrity and excellence. Job Overview Employment type: Indefinite Term Type Contract Shift: Monday to Friday, 09:00 AM - 06:00 PM (EST) Work setup: Onsite, Colombia Your Daily Tasks Job Summary: - Resolve and collect outstanding patient account balances for healthcare providers - Maintain superior customer service and professionalism at all times - Help healthcare consumers settle accounts with provider clients - Join a team that values organization, listening skills, and a strong drive to succeed Essential Job Functions: - Service each interaction according to Receivable Solutions’ and provider clients’ quality and integrity standards - Maintain acceptable levels of productivity - Use assigned client software systems effectively - Make and receive consecutive calls in a call center environment - Document all activity accurately and maintain an organized unit - Respond to communications and verbal inquiries from all relevant parties - Handle inbound and outbound patient calls to collect payments in full or arrange payment plans - Resolve patient questions and concerns within client standards - Model appropriate behavior when handling difficult interactions or accounts - Operate within the guidelines of FDCPA, HIPAA, and all applicable federal, state, and local laws and company policies - Follow applicable policies, hospital and physician billing practices, and third-party requirements - Perform other related duties as assigned Requirements The Qualifications We Seek - High School Diploma or GED required - 1+ years of call center experience - 2+ years of experience with accounts receivable, healthcare billing, and collections preferred - Excellent verbal and written communication skills - Ability to handle and maintain confidential information - Strong work ethic Benefits Exciting Perks Await! - 5 days work week - Weekends off - 20 vacation days in total - Prepaid medicine - Direct exposure to our clients - Career growth opportunities - Diverse and supportive work environment - Prime Office Locations - Bogotá and Medellin - Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar) About the Client Our client, RSI RCM, is a national leader in healthcare revenue cycle management services, partnering with hospitals and physician groups across the U.S. With over two decades of experience and recent innovations through their Invicta Health Solutions acquisition, RSI RCM stands out by focusing on customized solutions and people-first operations. Their teams are built on enthusiasm, excellence, and initiative—making them a top choice for professionals seeking impact, growth, and purpose. Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. #EmaptaEra