Job summary Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. Committed to excellence, we build long-lasting partnerships that drive business success. At Roca Alliances, we help businesses thrive by delivering the right professionals to meet their needs. This time, we are partnering with a global leader in IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT teams, powered by AI. As a Technical Account Manager at Kaseya, you will be an integral part of our customer success team, responsible for providing technical expertise, support, and guidance to our clients. Responsibilities - Build expertise in Kaseya software modules and conduct in-depth Technical Account Reviews - Identify and resolve customer obstacles related to product usage - Collaborate with Product, Technical, and Ops teams to drive closure on technical issues - Ensure customers have an actionable plan for using all available features, including integrations - Position and sell professional services and training to improve adoption - Share new product features, enhancements, and best practices - Create opportunities for upsell by identifying interest in new modules - Continuously learn through training, hands-on experience, and tech development programs - Understand the business needs for implementing IT management in MSP, enterprise, and mid-sized companies - Deliver pre-sale solution design (functional + technical aspects) - Provide high-volume, customized client demos - Take a leadership role in solution enhancement discussions and present product roadmaps Qualifications - 3–5 years of experience in a customer-facing Technical Account or Customer Success role - 1+ year of network management or support experience (preferred) - Experience resolving customer issues for SaaS/Tech solutions - Strong presentation and communication skills - Proven ability to identify opportunities and act on them - Familiarity with RMM systems, PSA tools (Helpdesk, CRM), documentation, backup, or security platforms - Knowledge of Microsoft systems administration (Servers & Workstations) - Understanding of networking technologies (CCNA, Network+, etc.) - Sales or pre-sales experience is a plus - Enterprise software implementation & consulting experience - Personal commitment to continuous professional development - College or technical degree (preferred) - Proficient in Portuguese Benefits - Competitive salary in Colombian pesos (COP) - Private medical insurance - Continuous training and mentoring - Opportunity to work with a leading global IT company Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora