Job Title: Guest Relation Manager Anantara Hotels Resorts is a luxury hospitality brand that connects guests to genuine places, people, and stories through personal experiences and heartfelt hospitality. The Anantara Convento di Amalfi Grand Hotel, a beautifully refurbished 13th-century monastery, offers stunning views of the Amalfi coast. The hotel features two fine dining restaurants, an outdoor infinity pool, and a spa. The Guest Relation Manager is responsible for delivering exceptional guest experiences at our 5-star hotel. This role serves as the primary contact for guests, ensuring all needs are met and expectations exceeded. Key Responsibilities: 1. Welcome guests upon arrival and assist them throughout their stay; 2. Answer questions, resolve issues, and provide information about hotel services and local attractions; 3. Manage special requests such as room upgrades, restaurant reservations, concierge services, and organize events or experiences; 4. Coordinate with hotel departments to fulfill guest requests efficiently; 5. Monitor and respond to guest feedback, resolve issues, and record preferences; 6. Build relationships with VIP, repeat, and long-stay guests for personalized service; 7. Supervise and train the guest relations team; 8. Participate in daily management meetings to discuss service improvements and innovations. Qualifications: 1. At least 2-3 years of experience in a similar role within luxury hotels or 5-star resorts; 2. Excellent communication skills in English and Italian; additional languages are a plus; 3. Strong customer focus, with the ability to anticipate and discreetly solve guest needs; 4. Proven leadership skills in team management and training; 5. Ability to work under pressure with a positive attitude; 6. Knowledge of hospitality best practices and hotel management software; 7. Flexibility to work weekends and holidays. Benefits include: - Global travel discounts at nearly 400 Minor Hotels worldwide; - Friends & Family travel discounts up to 25%; - Exclusive offers via our benefits portal; - Professional development through our 'University' platform; - International career opportunities within Minor Hotels; - Competitive salary with 13th and 14th-month payments and severance; - Free parking and meals during shifts; - Uniforms and laundry services; - An inclusive, growth-oriented corporate culture; - Recognition programs, awards, and team events.